After an accident, you may be contacted by the other driver’s insurer. This is often upsetting. The insurance company’s representative might ask many questions about the accident and how you feel. In some cases this might be an honest effort but not always. For instance, the representative might ask how you are feeling. Normally, people are prone to say they are fine. Later on, the insurer may bring this up and insist there was nothing wrong with you.
On other occasions, a natural remark is to say you are sorry the accident happened. That is said in a kind, commensurate way. However, the company may insist that you were apologizing for the accident during the call. Sometimes, they will ask to record your remarks. This is not mandatory and they know it. Bottom line is, that your lawyer can speak to the insurance company representative in your stead.